We’re committed to processing and shipping your order as quickly and efficiently as possible. Please review the details below for timelines, restrictions, and delivery options.
📦 Order Processing Time
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Orders are processed within 1–2 business days, unless otherwise noted on the product page
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Orders placed after 2:00 PM EST will be processed the next business day
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Orders placed on weekends or Canadian holidays will be processed the next business day
🚚 Shipping Time
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Once processed, orders typically ship within 5–7 business days
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If an item is backordered, you will be notified by email
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If your order includes multiple items and one is backordered:
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In-stock items will ship first
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Backordered items will ship as soon as they become available
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📍 Shipping Restrictions & Rates
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Some products may have destination restrictions and cannot be shipped to certain areas
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Shipping rates are weight-based
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All weights are rounded up to the next full pound
❌ Exclusions From Free Shipping
The following items do not qualify for free shipping:
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Items over 66 lbs (cubic weight)
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Oversized parcels:
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Over 66 lbs, or
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Girth exceeding 118 inches
(Girth = Length + 2 × Height + 2 × Width)
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🛋️ White Glove Delivery
Available in Toronto & the GTA only
Our White Glove Delivery Service includes:
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Scheduled delivery (Monday–Friday, 9:00 AM – 5:00 PM)
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Delivery inside your home
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Unwrapping, setup, and testing of the product
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Removal of all packaging after setup
Cost:
Pricing varies by product and location. A Liberty Care Mobility team member will contact you after your order is placed to schedule delivery.
🌍 Remote Location Shipping Fees
Remote locations, as defined by Canada Post Air Stage Locations, do not qualify for free shipping.
Shipping fees are based on order value:
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Orders under $99.99 → $29.99
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$100 – $249.99 → $49.99
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$250 – $499.99 → $74.99
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$500 – $749.99 → $99.99
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$750 – $999.99 → $149.99
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$1,000 and up → $199.99
Additional shipping charges may apply for oversized or bulky items. If applicable, we will contact you before processing any additional fees.
Important:
We currently do not accept returns from remote locations. If there is an issue with your order, please reply to your order confirmation email or contact us at info@libertycare.ca.
🚫 Refused or Undeliverable Shipments
If a shipment is refused or undeliverable due to incorrect customer information or refusal at delivery, the customer will be responsible for:
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Original shipping fees
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Return shipping fees
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Any applicable restocking or carrier fees
This applies even if the original order qualified for free shipping.
🚛 Shipping Providers
We reserve the right to select the most appropriate shipping carrier based on:
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The product ordered
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The delivery speed selected
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The destination and location of the shipment
📍 Our Location & Contact Information
Address
5-3600A Laird Road
Mississauga, ON L5L 6A6
Canada
Email
info@libertycare.ca
Phone / Fax
905-608-9225 | 905-608-9061
Toll-Free
1-877-689-9789