At Liberty Care Mobility, many of the products we sell are medical, mobility, or hygiene-related, which limits our ability to accept returns. Please review the policy below carefully before placing your order.
๐ Return Address
Liberty Care Mobility
Unit 5 โ 3600A Laird Road
Mississauga, ON L5L 6A6
Canada
๐ Return Eligibility
We accept returns within 30 days of delivery, provided all return conditions are met.
Important:
All return shipping costs are the responsibility of the customer.
โ Conditions for an Approved Return
To qualify for a return, the item must:
- Be in original, unopened packaging
-
Show no signs of use, including but not limited to:
- Scratches or marks
- Wear on tires or moving parts
- Tears or stains
- Include all parts, accessories, manuals, and packaging materials
- Be in resalable condition
Returns that do not meet these conditions will not be accepted.
๐ซ Items Not Eligible for Return
Due to hygiene, safety, customization, and manufacturer restrictions, the following items are final sale and cannot be returned:
- Products not in original packaging
- Bathroom safety equipment (for hygiene reasons)
- Mattresses, pillows, and bedding
- Special order items (products ordered specifically at the customer's request)
- Lift chairs
- Manual and custom wheelchairs
- Power wheelchairs
- Mobility scooters
- Home hospital beds
- Cushions
- Braces
- Cold therapy systems
- Replacement parts
๐ Restocking Fees & Exceptions
In exceptional cases, and only with prior written approval from management, returns may be accepted for items that are otherwise non-returnable.
If approved:
- A 35% restocking fee will apply
- Original shipping charges are non-refundable
- Return shipping remains the customer's responsibility
Approval is determined on a case-by-case basis.
๐ฆ Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please notify us immediately upon receipt.
To help us resolve the issue as quickly as possible, we require:
- Notification within 48 hours of delivery
- Clear photos of the item, including any visible damage
- Photos of the outer packaging and shipping label
- Your order number
๐ง Please email all details to [email protected]
How We Handle These Cases
Once we receive and review the required information:
- We will assess the issue with the carrier or manufacturer
-
If approved, we will arrange for:
- A replacement item, or
- A refund or store credit, at our discretion
Do not return any item until you receive written authorization from our team.
Important Notes on Damaged Orders
- Damage reported after 48 hours may not be eligible for replacement or refund
- Items returned without authorization may be refused
- Normal wear, misuse, or installation-related issues are not considered shipping damage
โ Important Notes
- We recommend confirming product specifications, sizing, and eligibility before placing your order
- If you believe your item arrived damaged or incorrect, please contact us immediately upon receipt
- Unauthorized returns will not be accepted
๐ง For return requests or questions, contact us at [email protected]
๐ง Why This Policy Exists
Many mobility and medical products cannot be resold once opened or used. This policy ensures:
- Client safety and hygiene
- Compliance with manufacturer requirements
- Fair and consistent handling for all customers