At Liberty Care Mobility, many of the products we sell are medical, mobility, or hygiene-related, which limits our ability to accept returns. Please review the policy below carefully before placing your order.
📍 Return Address
Liberty Care Mobility
Unit 5 – 3600A Laird Road
Mississauga, ON L5L 6A6
Canada
🔄 Return Eligibility
We accept returns within 30 days of delivery, provided all return conditions are met.
Important:
All return shipping costs are the responsibility of the customer.
✅ Conditions for an Approved Return
To qualify for a return, the item must:
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Be in original, unopened packaging
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Show no signs of use, including but not limited to:
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Scratches or marks
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Wear on tires or moving parts
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Tears or stains
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Include all parts, accessories, manuals, and packaging materials
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Be in resalable condition
Returns that do not meet these conditions will not be accepted.
🚫 Items Not Eligible for Return
Due to hygiene, safety, customization, and manufacturer restrictions, the following items are final sale and cannot be returned:
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Products not in original packaging
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Bathroom safety equipment (for hygiene reasons)
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Mattresses, pillows, and bedding
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Special order items (products ordered specifically at the customer’s request)
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Lift chairs
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Manual and custom wheelchairs
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Power wheelchairs
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Mobility scooters
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Home hospital beds
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Cushions
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Braces
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Cold therapy systems
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Replacement parts
🔁 Restocking Fees & Exceptions
In exceptional cases, and only with prior written approval from management, returns may be accepted for items that are otherwise non-returnable.
If approved:
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A 35% restocking fee will apply
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Original shipping charges are non-refundable
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Return shipping remains the customer’s responsibility
Approval is determined on a case-by-case basis.
❗ Important Notes
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We recommend confirming product specifications, sizing, and eligibility before placing your order
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If you believe your item arrived damaged or incorrect, please contact us immediately upon receipt
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Unauthorized returns will not be accepted
📧 For return requests or questions, contact us at info@libertycare.ca
🧠 Why this policy exists
Many mobility and medical products cannot be resold once opened or used. This policy ensures:
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Client safety and hygiene
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Compliance with manufacturer requirements
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Fair and consistent handling for all customers
📦 Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please notify us immediately upon receipt.
To help us resolve the issue as quickly as possible, we require:
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Notification within 48 hours of delivery
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Clear photos of the item, including any visible damage
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Photos of the outer packaging and shipping label
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Your order number
📧 Please email all details to info@libertycare.ca
How We Handle These Cases
Once we receive and review the required information:
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We will assess the issue with the carrier or manufacturer
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If approved, we will arrange for:
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A replacement item or
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A refund or store credit, at our discretion
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Do not return any item until you receive written authorization from our team.
Important Notes
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Damage reported after 48 hours may not be eligible for replacement or refund
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Items returned without authorization may be refused
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Normal wear, misuse, or installation-related issues are not considered shipping damage